At DraftKings, we believe gaming should always be fun, not stressful. This page outlines the tools, guidelines, and support resources available to every player in the Philippines so you can enjoy the platform safely and confidently. If you ever have questions, our FAQ page is ready to help.
DraftKings is committed to providing a safe, fair, and enjoyable gaming environment for every player in the Philippines. We recognise that while most players engage with our platform purely for entertainment, some individuals may develop unhealthy gaming habits over time. That is why we have built a comprehensive set of responsible gaming tools directly into the platform — so you always have control over how you play. Our platform is strictly for users aged 21 and above, in line with Philippine gaming regulations, and we actively enforce age verification at registration. We encourage all members to treat gaming as a form of entertainment, never as a source of income or a way to recover financial losses. If you ever feel that your gaming habits are becoming a concern, we urge you to use the tools below or reach out to our support team immediately.
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once your limit is reached, no further deposits will be accepted until the period resets. This is one of the most effective ways to keep your spending within a budget you are comfortable with. Limits take effect immediately when lowered, and any increase requires a 24-hour cooling-off period before it applies.
You can set a maximum session duration so the platform will remind you — or automatically log you out — when your chosen time is up. Regular breaks help you stay aware of how long you have been playing and prevent fatigue-driven decisions. We recommend setting a session limit that fits naturally into your daily routine so gaming stays a leisure activity, not a habit that crowds out other priorities.
If you feel you need a short pause from gaming, you can activate a temporary break of 24 hours, 7 days, or 30 days. During this period your account will be suspended from gameplay, though you can still access your account details and withdraw any remaining balance. A cooling-off break is a healthy, low-barrier option for players who want to step back without committing to a full self-exclusion.
For players who need a longer break, self-exclusion allows you to close your account for a minimum of six months or permanently. During self-exclusion, your account cannot be reopened before the chosen period ends, and you will be removed from all marketing communications. To request self-exclusion, contact our support team directly — we will process your request promptly and without judgement.
Problem gambling can affect anyone, regardless of age, income, or experience. The earlier you recognise the signs, the easier it is to take action and get back on track. DraftKings encourages all players to check in with themselves regularly and to be honest about how gaming fits into their life. If you notice any of the following patterns in yourself or someone you know, it may be time to use our responsible gaming tools or seek outside support. Remember, asking for help is a sign of strength, not weakness, and our team is always available to assist you without judgement.
Continuing to play in an attempt to win back money you have already lost is one of the clearest warning signs of problem gambling behaviour.
Regularly depositing more than you planned, or using money set aside for bills, food, or savings, is a serious sign that gaming has moved beyond entertainment.
Staying up late to play, or lying awake thinking about gaming outcomes, can signal that the activity is taking up more mental space than is healthy.
Choosing gaming over time with family or friends, or hiding how much you play from people close to you, is a pattern worth taking seriously.
Feeling irritable, anxious, or low when not playing, or needing to play to feel normal, suggests gaming may be affecting your emotional wellbeing.
Repeatedly trying to cut back or stop playing but finding yourself unable to follow through is a strong indicator that professional support may be beneficial.
If you or someone you know needs help beyond what our platform tools can provide, the following organisations offer free, confidential support in the Philippines. The National Council on Problem Gambling Philippines provides counselling and referral services for individuals affected by problem gambling. The Department of Health (DOH) mental health hotline is available for emotional support and crisis intervention. You can also reach out to Hopeline Philippines for 24/7 emotional support. DraftKings encourages all players to use these resources without hesitation — your wellbeing always comes first.
Use our built-in tools to set your limits, take breaks, and play on your own terms. Have questions about how responsible gaming works on DraftKings? Our FAQ has the answers.